Your questions, answered.

No. Choose a supplied fictional adult character or create with a text prompt. Customer images, videos and extracted frames cannot be used as inputs.

We use a fixed catalog of fictional adult characters. Your selection refers to an approved portrait; you do not upload a reference.

Videos stay in your account. You can download or delete them from your Library. A share link makes the selected video accessible to people with that link.

No. Accounts, subscriptions and Peach balances are separate. PlayPeach promotions open the other site without transferring your account or private media.

Adults and fictional characters only. Minors, real-person impersonation and non-consensual content are prohibited. See Safety or report a concern.

We save your completed videos in your private Library so you can come back, watch them again, and download them without generating them again. You can delete videos when you no longer want them. Download a copy if you want to keep one outside PeachMuse.

Yes. Once your generation has been submitted, it continues in the background. Return to your Library to check its progress and open the result. Creating the same video again starts a separate generation, so check the existing job first.

Open the video in your Library and check its latest status. If it is still stuck, fails, will not download, or does not look right, contact our team or email support@peach-muse.com. Include the video or job ID, what happened, and your browser or device. You do not need to resend your private photos. Please check the existing job before starting another paid generation.

Peaches reserved for a generation are automatically returned when the job is confirmed as failed or canceled through the normal recovery process. A job still processing may keep its Peaches reserved until its outcome is known. If your balance looks wrong, contact support with the job ID. Payment refunds and questions about a completed result are reviewed separately.

Choose a plan on the Peaches page, select Card with Telegram in the popup, and pay the invoice using Telegram Stars. The checkout shows the Stars amount and any payment and renewal terms before you confirm. See our Telegram payment tutorial for each step. Stars are purchased through Telegram’s available payment options.

Telegram Stars lets you pay without giving PeachMuse your card details. We do not request your Telegram phone number or contacts. Payments are still linked to your Telegram user ID and PeachMuseaccount, and we retain payment records. Telegram and the service you use to buy Stars may hold identifying and payment information, so we cannot promise complete anonymity.

View your plan and payments on the Peaches page. Monthly plans renew every 30 days until canceled. Annual plans are paid once and do not automatically renew. If a payment is missing, your credits have not appeared, or you want to ask about a refund, contact PeachMusesupport with the order or receipt ID. Avoid paying again while an earlier payment is being checked. Never send your card details, password, or Telegram login code.

Email support@peach-muse.com, including if you cannot sign in. You can also sign in to Support to send a private message and follow the conversation. Our team replies there; it is not an instant live chat. For urgent content or consent concerns, use the report form.